1. General Provisions
These Terms and Conditions (“Terms and Conditions”) govern the use of the GO-MANDOR application, website, and/or platform (“Platform”) operated by PT Niaga Makmur Berjaya (“NMB”).
By accessing, registering for, or using the Platform, the User represents that they have read, understood, and agreed to these Terms and Conditions and the GO-MANDOR Privacy Policy in their entirety.
If the User does not agree to these Terms and Conditions, the User must stop using the Platform.
2. GO-MANDOR Services
GO-MANDOR is a platform that connects Users with handymen, technicians, skilled professionals, contractors, and/or other service providers (“Partners”) to obtain various services according to the categories available on the Platform.
NMB may assist with the ordering process, communication, scheduling, payment, and/or delivery of information relating to services in accordance with the features available.
3. Ordering and Performance of Services
The User must provide true, complete, and accurate information regarding the job required, location, timing of performance, and other necessary information.
For certain jobs, the Partner may conduct a survey before providing a price quotation and/or scope of work.
Work may only be carried out after the User and the Partner have agreed on, at a minimum, the type of work, scope, price, materials, timing of performance, and warranty terms, where applicable.
4. Price and Payment
Service prices are determined based on type, volume, level of difficulty, location, materials, and other relevant factors.
Any additional costs outside the initial agreement must be communicated to the User and require the User's prior consent.
The User must make payment in accordance with the price and payment method stated on the Platform and/or as agreed with the Partner.
5. Cancellation and Rescheduling
The User may cancel and/or reschedule in accordance with the provisions applicable on the Platform.
Where cancellation occurs after the Partner has travelled, conducted a survey, purchased materials, or work has commenced, the User may be charged a fee in accordance with the applicable conditions and policy.
6. Partner's Responsibilities
The Partner is responsible for carrying out work in accordance with the scope and agreement with the User.
The Partner must provide accurate information regarding their identity, competence, price, and services offered, and must carry out work in a professional manner.
NMB may verify, evaluate, restrict, suspend, or terminate a Partner's access should any violation of the Platform's provisions be found.
7. User's Responsibilities
The User must:
provide true and accountable information;
ensure the job location is accessible and in a safe condition;
provide information regarding any special conditions of the location that may affect the work;
fulfil payment obligations; and
use the Platform reasonably and in accordance with the law.
8. Warranty and Complaints
Work warranties, where available, are subject to the terms agreed between the User and the Partner for each job.
The User may submit complaints through GO-MANDOR's complaint channel in accordance with the procedure established by NMB.
NMB may assist in facilitating the resolution of complaints between the User and the Partner in accordance with its authority and applicable policy.
9. Account and Security
The User is responsible for maintaining the confidentiality of their account, password, OTP, and other security information.
All activities carried out through the User's account are the User's responsibility, provided they are not proven to have been carried out without authorisation.
NMB has the right to suspend or close any account used for fraud, misuse, violation of law, or violation of these Terms and Conditions.
10. Intellectual Property Rights
All names, marks, logos, designs, systems, software, content, databases, appearance, and other elements contained on the Platform are owned by NMB and/or parties that have granted rights to NMB and are protected under applicable laws and regulations.
The User is prohibited from copying, modifying, distributing, exploiting, reverse engineering, or using such Intellectual Property Rights without NMB's prior written consent.
11. Prohibitions
The User is prohibited from:
using the Platform for unlawful purposes;
providing false or misleading information;
committing fraud or manipulating transactions;
disrupting the security or operation of the Platform;
uploading content that violates the law or the rights of others;
misusing the data of Users or Partners; and/or
engaging in any other act that may harm NMB, Partners, or other Users.
12. Limitation of Liability
NMB endeavours to provide the Platform in a safe and continuous manner; however, NMB does not guarantee that the Platform will always be available, free from disruption, errors, or technical failures.
To the extent permitted by law, NMB is not liable for losses arising from the acts, negligence, quality, results, or performance of work by the Partner, unless such loss is directly caused by NMB's fault or negligence.
This provision is not intended to exclude any liability of NMB that cannot be excluded or limited under law.
13. Personal Data
NMB may collect and process Users' Personal Data to provide, develop, secure, and improve GO-MANDOR's services in accordance with the GO-MANDOR Privacy Policy and applicable laws and regulations.
By using the Platform, the User represents that they have read and understood the Privacy Policy.
14. Changes to the Terms and Conditions
NMB has the right to amend, add to, or update these Terms and Conditions from time to time.
Changes shall take effect from the date determined by NMB and, where necessary, will be notified through the Platform or other communication channels.
Continued use of the Platform after such changes take effect constitutes the User's agreement to such changes.
15. Governing Law and Dispute Resolution
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Indonesia.
Any dispute arising shall first be resolved amicably through deliberation for consensus.
If an amicable resolution cannot be reached, the dispute shall be resolved through the legal mechanisms applicable in the Republic of Indonesia.
16. Contact
Questions, complaints, or requests relating to these Terms and Conditions may be submitted through:
PT NIAGA MAKMUR BERJAYA
GO-MANDOR Operator
Email: info@gomandor.id
By pressing the “I Agree” button, registering, or using the GO-MANDOR Platform, the User represents that they have read, understood, and agreed to these Terms and Conditions.
